Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III is responsible for the patient welcome experience functions, general administrative work, and scheduling and coordinating of surgical and in-office procedures and other specialty services. This position is also a lead role that supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations of practice and patient care in the Department of Urology. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication

Job Responsibilities:

Scheduling and Coordination of Surgeries and Other Specialty Services

• Organize received surgical requests and coordinate the scheduling of surgical procedures in Epic.
• Schedule post-operative and other follow-up appointments and other related tests as requested by the physician in a timely and accurate manner.
• Act as the primary contact for patients and responding to telephone inquiries in a timely manner and in accordance with department policy. Assist them with obtaining medical clearance, EKG’s, and HNP when necessary.
• Provides instructions to patients in a manner that facilitates patient safety and standard operations for the practice.
• Function as a liaison between the resident, attending physician, patient, and the OR, and patient with all aspects of the surgical scheduling.
• Ensure that patients have appropriate instructions related to the surgery, including pre-and post-operative directions.
• Verify patient insurance eligibility, benefits, and coordination of benefits prior to the procedure date. Inform the patient on fees and ensures collection of pre-surgical and pre-procedure payment.
• Conduct all pre-determination, authorization and pre-certification. Manage these processes and documentation closely to ensure no scheduling delays.
• Maintain follow up of projects/reports and inform physicians and managers of critical situations or changes.
• Obtain authorization for prescriptions, assist in processing purchase if necessary, track receipt of medication and document patient receipt and administration of medication.

Patient Experience (Welcome/Check in/Check Out Functions)

• Greet patients and visitors using excellent customer service skills using appropriate verbal, written techniques when scheduling or conveying information to patients, visitors, physicians, nurses, or ancillary staff.
• Conduct pre-registration, check-in, check-out, appointments and other related tasks as requested by the physician in a timely and accurate manner.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in EPIC; obtain prior authorizations and referrals for visits and tests and verifies eligibility for services; accurately indicate arrivals, no-shows, reschedules and physician cancellations in EPIC; collect all time-of-service and past due payments.
• Follow end of day closing procedures.
• Performs other related duties as assigned by practice management.
• Manage and review physician’s schedules to ensure all authorizations and pre-certifications for office visits, injections and procedures are obtained.

Workplace Safety Guidelines

• Ensures overall condition of workspace area is clean and safe according to practice standards. Escalates any issues to Environmental Services, Engineering, Central Sterile, Materials Management, etc. and ensures follow through.
• Ensures inventory and adequate supply of personal protective equipment and other hygiene products in point of entry and mixed use areas. Informs manager if inventory needs replenishment.
• Conducts regular rounding of point of entry, elevators, stairwells, and mixed use space areas to proactively address issues/repair with furniture, monitors, or other equipment. Enters appropriate tickets for escalation (IT, Engineering) when issue identified during rounding or observation.
• Engages Security on day to day matters or when appropriate.

General Administrative Support

• Assists Supervisor/Manager with special projects, using data and system reports to identify trends, troubleshoot, and supervise specific tasks as determined by Manager/Supervisor.
• Assists with onboarding new staff by serving as a mentor and sharing knowledge and experience.
• Serves as a first point of escalation for complex cases or scheduling issues. Applies organizational knowledge, experience, and critical thinking skills to determine resolution and/or escalate as appropriate.
• May serve as team point person and/or backup to Supervisor when tasked.
• Answer telephones, make appointments, handle and redirect inquiries as appropriate.
• Resolves, responds to, and follows-up with all assigned in-baskets and work queues. Prioritizes assignments when there are changes in workload, assignments, backlogs, competing priorities and/or a heavy workload lo ensure deadlines are met.
• Contribute to the team by providing support and back-up coverage as needed and directed by Manager.
• Provide suggestions and recommendations to improve workflow, communicate and overall protocols in an effort to better serve the needs of the patients and department.
• General faxing, filing, and mail sorting.
• Provide general administrative support to physicians and manager.
• Other duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years’ experience in a medical office environment with strong proficiency of medical terminology and surgical scheduling.
• Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely.
• Ability to participate as a member of a team, including reliability, punctuality, and adaptability to new and changing situations.
• Ability to work independently and follow-through and handle multiple tasks simultaneously.
• Candidate must demonstrate excellent verbal and written communication skills.
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Must be a motivated individual with a positive mindset and exceptional work ethic.

Hourly Rate Ranges: $27.40 - $35.16

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education

61st Street Service Corporation

At 61^st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.