Job Summary:

The Practice Associate I (FPO) is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, patient interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate I is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities:

• Greet patients and visitors and answer patient telephone calls.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• May assist Supervisor/Manager with special projects as needed.
• Performs other related duties as assigned.
• May rotate to other sites as needed.

Job Requirements:

• High school diploma or equivalency is required.
• A minimum of 6 months’ relevant experience.
• Working knowledge/proficiency of Medical Terminology..
• Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in EPIC is preferred.
• Bilingual in Spanish is a plus.

The 61st Street Service Corporation

At 61^st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.