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The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III - Breast is responsible for coordinating and managing all aspects of care for patients with breast health concerns, serving as a critical liaison between patients, medical staff, and multidisciplinary teams. The role focuses on patient advocacy, education, clinical coordination, and continuous support throughotu the diagnostic and treatment processes. The functions for the Department of Radiology include collecting demographic and prior imaging information, scheduling imaging services, and other duties necessary to provide efficient, timely services to the patients, their families, and providers. This position is an advanced role that supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations in the Department of Radiology. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

• Greet breast imaging patients and visitors and answer patient telephone calls.
• Serve as the primary point of contact for patients navigating breast health concerns and follow-up care.
• Support data collection, reporting, and administrative tasks, such as preparing materials for MQSA inspections.
• Coordinate and assist with scheduling patient appointments for screenings, biopsies, imaging and specialist consultations requested by the physician.
• Upload and verify all pathology, imaging, and clinical documents into the Electronic Medical Record (EMR) system.
• Perform timely entry of patient results, recommendations, and clinical documentation into the EMR.
• Facilitate the retrieval and uploading of imaging studies from external organizations.
• Participate in quality assuarnce reviews and audits of patient records in the EMR.
• Conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested.
• Manage and review physician’s schedule to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
• Assist with coordination of care to other specialties and appointments.
• Verify patient insurance eligibility and benefits as needed.
• Conduct all pre-determination, authorization, and pre-certification.
• Assist with onboarding and training new staff on breast imaging as per MQSA guidelines.
• Serve as a first point of escalation for breast imaging.
• Assist physicians with order entry and prescription requests in the EMR system.
• Manage assigned Epic work queues and assist others with backlog or increased volume activity.
• May serve as team point person or task monitor as directed by Supervisor.
• Perform administrative duties as it pertains to practice or specialty.
• Other duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years’ experience in a medical office environment with strong proficiency with medical terminology is required.
• At least 3 years' experience in breast care navigation within the last 2 years.
• Strong emotional self-awareness, emotional self-control, empathy, and adaptability skills as it pertains to the patient experience.
• Strong customer service orientation, interpersonal skills, and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Well organized and ability to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Excellent verbal and written communication skills.
• Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• Prior experience in a radiology or medical imaging office is strongly preferred.
• Prior experience with EMR or Epic is preferred.

Hourly Rate Ranges: $28.85 - $35.16

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.