Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary:

The Certified Medical Assistant Senior Lead is an experienced professional with experience in the full array of CMA care, with a proven record of strong collaboration, leadership, and organizational skills. In this role, the incumbent will lead a collaborative team of CMA professionals by providing training, coaching, and performance feedback. This person will also help facilitate smooth clinical operations by managing staffing schedules, overseeing inventory management, and creating and implementing changes to staff workflows. This role will work closely with providers across multiple specialties and other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture. Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

• Greet and interact with patients, visitors, vendors, and all faculty and staff.
• Prepare patients for their visit including:
  • Pre-visit organization of information required for an efficient in-office experience, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
  • Assisting patients as needed with walking, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.
  • Assisting physicians or other clinical staff with examinations, procedures, and department-specific therapies as requested.
  • Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
  • Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.
  • Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
  • Entering orders in Epic as required.
  • Notifying physicians and nurses of emergencies and performing first aid.
• Processing, sterilizing, and organizing instruments daily.
• Perform additional specialty-specific duties as assigned and based on clinical operational needs.
• Other duties as assigned.

People Duties

• Daily oversight of CMA staff. Assist with recruiting and human resource management activities.
• Perform and coordinate new CMA training and orientation. Complete department orientation and competency checklists. Outline and submit uniform offers for clinical team to manager as applicable.
• Offer continuing guidance and assistance to CMAs on work activities, procedures, competency development, and performance-related issues as appropriate. Ensure that leadership is kept aware of performance of each employee on an ongoing basis. Address any performance-related issues promptly.
• Assist in conducting and evaluating CMA staff performance and competencies, approaching the performance review process constructively and conducting it in accordance with Serv. Corp. Human Resources and departmental guidelines and procedures.
• Coordinate daily CMA staffing schedules, time off requests, same day absences, etc. Manage and ensure adequate coverage and address any related issues as directed.
• Promote CMA staff professionalism and performance with coaching, training, and feedback. Mentor CMAs in individual and team accountability, modeling behavior and demonstrating best practices/techniques.
• Lead team huddles.

Administrative AND/OR Role-Specific Duties

Please note: In some practices and based on operational need, the CMA may be required to perform the full scope of front desk duties in conjunction with or in lieu of CMA duties (e.g., check-in, pre-registration, appointment scheduling, and related follow-up).

• Ensure inventory and adequate supply of lab supplies, coordinate stat pick-ups as needed, troubleshoot and problem-solve lab-related issues with providers, patients, and outreach lab as needed.
• Ensure inventory and adequate supply of each department's specialty medical supplies; assign specialty department inventory responsibilities to clinical team members and work with specialty department managers on re-orders as needed.
• Obtain specialty/provider-specific information to create their CMA team protocols for team to follow and work with specialty department managers to procure specialty-specific supplies and equipment.
• Collaborate with practice management staff to identify areas for improvement in clinic operations and recommend alternative procedures, actions, or sources of information to resolve issues. Work collaboratively to create, communicate, and implement changes to staff workflows.
• Work collaboratively with front- and back-end support team and providers to ensure that patient satisfaction and protocol standards are met.
• Support communication of organizational initiatives, changes, or other issues as needed. Provide feedback to management on adoption and understanding. Serve as an advocate for CMA team when needed.
• Participate in debriefing and quality improvement practices to ensure quality patient care. Bring safety and quality events, concerns, and needs to debriefs/safety huddles. Collaborate with team members on quality-related projects.
• Displays proactiveness when identifying/preventing potential issues and recommends solutions for consideration
• Increase transparency, encourage event reporting, and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, culture reinforcement, and shared learning.

Job Qualifications:

• High school graduate or equivalency and graduated from an accredited Medical Assistant program, plus specialized certifications as needed.
• CMA must be certified by a credentialing body.
• A minimum of 5 years’ relevant experience, including 2-years’ minimum in a lead or supervisory medical assistant role.
• Current BCLS/AED certification required.
• Demonstrated proficiency and/or understanding of EMR systems.
• Prior experience in front desk support and/or workflows.
• Candidate must demonstrate strong aptitude for detail, flexibility, adaptation to change, and ability to work independently.
• Demonstrated proficiency with OSHA standards, including disposal of biohazard waste.
• Prior experience in front desk support and workflows.
• Must demonstrate strong organizational and problem-solving skills. Ability to perform across multi- disciplinary and/or specialty areas while maintaining high productivity and a professional and service- oriented demeanor.
• Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities.
• Strong commitment to fostering diversity and equity.
• Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations.
• Must be an engaged team member, demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations.
• Basic proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, email systems, etc.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Will provide coverage as requested throughout practices (multiple sites and flexible schedule).
• Associate degree or additional academic coursework preferred.
• Multi-specialty experience in a high-volume outpatient setting preferred.
• Prior Epic experience preferred.

Hourly Rate Ranges: $28.85 - $38.94

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.