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The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties

Job Summary:

The Medical Records Supervisor is an experienced professional who leads and coordinates the operational and administrative functions of the file room including oversight of staff. The Medical Records Supervisor ensures that customer service guidelines are followed and that adequate coverage providing support as necessary.

Job Responsibilities:

• Manages the day-to-day administration of the medical records administration; works with management to ensure continual operations, productivity and service delivery.
• Assist Practice Administrator with ongoing facility operation projects including but not limited to equipment upgrades and implementation of new software.
• Provide immediate assistance to radiologists on day-to-day basis for operation issues. Responds to service concerns/recovery as needed.
• Assists Practice Administrator in implementing new procedures and training protocols; acts as a champion for any ongoing projects
• Assists Practice Administrator to hire, train, and monitor performance of file room staff.
• Support Practice Administrator in the preparation and delivery of performance discussions, corrective action and appraisals of file room staff.
• Responsible for responding to and handling of all legal and third party requests.
• Assist in developing file room procedure using tools to enhance job performance of file room staff customer service representatives; oversees processes and training across all sites
• Monitor efficacy of procedures, making recommendations for productivity improvement.
• Create and update training tools for efficient training of new and existing file room staff.
• Monitor compliance with facility protocols related to medical record access, re-training or corrective action for staff as required.
• Delegate and assign work to ensure that all tasks are done in timely manner.
• Document and resolve patient and referring physician issues as necessary.
• Create staffing schedules to ensure coverage based on practice guidelines.
• Review and approve time off requests for appointment staff.
• Communicate with practice manager identifying referring physician and or system problems to ensure smooth and efficient patient and information flow.
• Coordinate communication between practice, systems administrator and vendor for problems related to all facility systems.
• Responsible for overseeing and maintaining user identification and authentication for facility systems.
• Responsible for reviewing and resolving daily QA issues related to results reporting using PACS, RIS and other systems as appropriate.
• Share administrative coverage responsibilities with other supervisors when necessary.
• Ensures that file room staff keeps current on all organizational, practice, and patient privacy policies (e.g., infection control, HIPAA) and required trainings.
• Other duties as assigned.

Job Qualifications:

• BA/BS required or combination of education and experience.
• A minimum of 5 years’ relevant experience including 1 year minimum of supervisor responsibilities.
• AHIMA certification required (RHIT or RHIA)
• Demonstrated leadership proficiency in a team environment, including communication, training/knowledge-sharing, coordination, and delegation skills.
• Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations and foster a high quality customer service experience.
• Must be a strong problem solver - demonstrated by being proactive in mitigating day-to-day operational issues, creating and implementing solutions, and teaching others.
• Ability to work collaboratively with a culturally diverse staff and patient/family population, demonstrating tact, respect, and empathy.
• Candidate must demonstrate strong aptitude for detail, flexibility, punctuality, and ability to work independently.
• Must be an engaged team member, demonstrating collaboration, inclusion, reliability, adaptability to new and changing situations, and ability to lead others through change.
• Basic proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, email systems, etc.
• Must be a motivated individual with a positive mindset and exceptional work ethic.

Annual Salary Ranges: $70,000.00 - $96,000.00

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws. Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved