Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III (FPO) is an experienced professional with in-depth knowledge of patient registration processes other front end administrative work. The Practice Associate III is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, patient phone calls to the practice, and through patient portal interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

• Greet patients and visitors, and answer telephone calls promptly.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and other related tests as requested. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• May rotate to other sites and serve as Team Lead and/or Preceptor. May supervise tasks and determine resolution and/or escalate as appropriate.
• May assist Supervisor/Manager with special projects as needed.
• Serves as a first point of escalation for complex cases or scheduling issues.
• Assists with onboarding and training new staff. Mentors Level I and Level II staff.
• Resolve escalated cases and lead a collaborative team environment.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years’ relevant experience.
• Advanced knowledge/proficiency of Medical Terminology.
• Strong organizational and problem solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
• Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Excellent relationship management skills including but not limited to emotional intelligence, interpersonal skills, empathy and ability to handle situations.
• Candidate must be organized and able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
• Candidate must demonstrate excellent verbal and written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in Epic/EHR is preferred.
• Prior experience in a medical office setting or customer service environment is preferred.
• Bilingual English/Spanish a plus, but not required.

Hourly Rate Ranges: $27.40 - $34.13

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61^st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws. Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved.