Job Summary:

The Practice Associate III is responsible for the patient welcome experience functions for the Department of Radiology including collecting demographic and insurance information, scheduling imaging services, and other duties necessary to provide efficient, timely services to the patients, their families, and providers. This position is an advanced role that supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations in the Department of Radiology. The Practice Associate III is part of a team that delivers exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities:

• Greet patients and visitors.
• Conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested by the physician.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments.
• Manage and review physician’s schedule to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
• Coordinate and schedule appointments, procedures, and other specialty services/tests as requested by the physician.
• Assist with coordination of care to other specialties and appointments.
• Function as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related imaging services.
• Verify patient insurance eligibility and benefits as needed.
• Conduct all pre-determination, authorization, and pre-certification. Manage these processes and documentation closely to ensure no scheduling delays.
• Assist with onboarding and training new staff and help colleagues with training gaps by sharing knowledge and experience.
• Serve as a first point of escalation for complex cases or front desk issues. Determine resolution and/or escalate as appropriate.
• May serve as team point person or task monitor as directed by Supervisor.
• Perform administrative duties as it pertains to practice or specialty. This may include provider administrative support, participating in various projects and/or meetings, and completing other tasks as assigned by management.
• Answer telephones, make appointments, handle and redirect inquiries as appropriate.
• Manage all assigned Epic work queues. Assist others with backlog or increased volume activity.
• Follow end-of-day closing procedures.
• Other duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years’ experience in a medical office environment with strong proficiency with medical terminology is required.
• Strong emotional self-awareness, emotional self-control, empathy, and adaptability skills as it pertains to the patient experience.
• Strong customer service orientation, interpersonal skills, and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Well organized and ability to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Excellent verbal and written communication skills.
• Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• Will provide coverage as requested throughout practices (multiple sites and flexible schedule).
• Prior experience in a radiology or medical imaging office is strongly preferred.
• Prior experience in Epic is preferred.

Hourly Rate Ranges: $27.40 - $34.13

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.