Job Summary:

The Senior CMA (SCMA) is an experienced professional with a proven record of handling complex cases and using independent judgment. In addition to clinical and administrative duties, this person will support quality improvement activities to ensure quality patient care. The SCMA is able to perform with minimal supervision. As a key member of the patient care team, the SCMA will work closely with Multiple Sclerosis (MS) physicians and nurse practitioners, as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Furthermore, the SCMA will participate in research studies according to approved clinical research protocols as necessary.

Job Responsibilities:

Clinical Duties

• Greet and interact with patients, visitors, vendors, and all faculty and staff.
• Prepare patients for their visit including:
  • Pre-visit organization of information, patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
  • Assisting patients as needed with walking, dressing, collecting and processing specimens and point-of-care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.
  • Assisting physicians or other clinical staff with examinations, procedures, and department-specific therapies as requested.
  • Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
  • Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.
  • Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
  • Entering orders in Epic as required.
  • Managing a smooth clinic flow by assessing and anticipating physician schedules and using clinical space effectively.
  • Identifying patients using at least two identifiers.
  • Notifying physicians and nurses of emergencies and performing first aid.
• Processing, sterilizing, and organizing instruments daily.
• Perform additional specialty-specific duties as assigned and based on clinical operational needs.
• Managing and tracking the patient flow from arrival until exam room departure using an EMR
• system, including welcoming and informing patients of any delays.
• Serving as a liaison between physicians and other individuals such as patients.
• Preparing and maintaining medical charts.
• Copying and mailing requests for medical records, ensuring HIPAA compliance.
• Performing additional check-out functions such as scheduling, referrals, and additional tasks as needed.
• Scheduling and confirming appointments for the MS wellness program.
• Scheduling and confirming patients for infusion appointments, obtaining pre-certifications for infusions as needed.
• Other duties as assigned.

Administrative AND/OR Role-Specific Duties

• Participate in debriefing and quality improvement practices to ensure quality patient care. Bring safety and quality events, concerns, and needs to debriefs/safety huddles. Collaborate with team members on quality-related projects.
• Increase transparency, encourage event reporting, and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, culture reinforcement, and shared learning.
• Share knowledge and offer guidance/mentorship to facilitate team collaboration and a supportive environment.
• May assist with daily staffing schedules, same day absences, etc. Help to ensure adequate coverage and address related issues as directed.
• Assist with onboarding and training of new or less experienced CMAs. Share knowledge and offer guidance/mentorship to facilitate team collaboration and a supportive environment.
• Contribute ideas for improving practice workflows to team members, providers, and management.
• Support departmental change initiatives by acting as a change champion, assisting staff with adoption
• of change, identifying barriers and supporting risk mitigations.

Job Qualifications:

• High school graduate or equivalency and graduated from an accredited Medical Assistant program, plus specialized certifications as needed.
• CMA must be certified by a credentialing body.
• A minimum of 2 years’ experience in a medical assistant role.
• Current BCLS/AED certification required.
• Phlebotomy certificate required.
• Demonstrated proficiency and/or understanding of EMR systems.
• Prior experience in front desk support and/or workflows.
• Candidate must demonstrate strong aptitude for detail, flexibility, adaptation to change, and ability to work independently.
• Demonstrated proficiency with OSHA standards, including disposal of biohazard waste.
• Must demonstrate strong organizational and problem-solving skills. Ability to perform across multi- disciplinary and/or specialty areas while maintaining high productivity and a professional and service- oriented demeanor.
• Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations.
• Basic proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, email systems, etc.
• Will provide coverage as requested throughout practices (multiple sites and flexible schedule).
• Associate degree or additional academic coursework preferred.
• Multi-specialty experience in a high-volume outpatient setting preferred.
• Bilingual English/Spanish a plus, but not required
• Prior Epic experience preferred.

Hourly Rate Ranges: $23.27 - $35.10

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.