Job Summary:

The Patient Services Specialist I is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Multi-site coverage in the Westchester area may be needed.

Job Responsibilities:

• Schedule appointment requests and indicate special needs (e.g., special accommodation, interpreter, etc.).
• Communicate insurance participation, financial responsibility (if applicable), and time of service policy to patient population.
• Obtain patients’ insurance and demographic information and ensure all obtained information is registered in Epic.
• Perform real-time insurance verification and interpret responses. Inform patients of insurance requirements for services provided.
• Escalate complex issues/cases to senior Specialist or Supervisor/Manager for resolution. Execute approved remedy.
• Collect pre-registration information to address outstanding Epic work queue accounts.
• Perform outbound calls to perform Epic referral scheduling.
• Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager.
• General faxing, filing, and mail sorting.
• Perform other related duties as assigned.

Job Qualifications:

• High School Diploma or GED equivalent required.
• Minimum of 1 year of relevant experience, including proficiency in medical terminology and prior medical practice experience.
• Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations, including the ability to maintain professional demeanor under pressure due to the high volume and urgent nature of calls.
• Excellent skills in problem assessment, using good judgment and collaborative problem solving in complex and interdisciplinary settings.
• Excellent verbal and written communication skills, including interpersonal skills. Ability to communicate in a clear and concise manner and ensure understanding of information by patients and customers.
• Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Hourly Rate Ranges: $23.35 - $29.43

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.