Job Summary:

The Practice Associate I is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, patient phone calls to the practice, and through patient portal interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate I is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

• Greet patients and visitors.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule appointments, referrals, and other related tests as requested by the provider in a timely and accurate manner. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• Ensures patients are roomed in a timely manner.
• Answer patient telephone calls promptly and attempt to resolve patient inquiries within the same phone call.
• Collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• May assist Supervisor/Manager with special projects as needed.
• Performs other related duties as assigned.
• May rotate to other sites as needed.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 6 months’ relevant experience.
• Working knowledge/proficiency of Medical Terminology.
• Demonstrated organizational and problem solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
• Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely.
• Ability to participate as a member of a team, including demonstrating reliability, punctuality, professionalism, respect and adaptability to new and changing situations.
• Ability to work independently and multi-task with constant follow-through.
• Candidate must demonstrate excellent verbal and written communication skills.
• Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in EPIC is preferred.
• Bilingual in Spanish is a plus.
• Prior experience in a medical practice/clinic is strongly preferred.

Hourly Rate Ranges: $20.91 - $25.96

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation, we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.