Job Summary:

The Dental Services Specialist I provides support to the system-wide call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on CDM. The Dental Services Specialist I is part of a team that delivers an exceptional patient experience through excellent customer service, empathy and patience.

Job Responsibilities:

• Schedules appointment requests.
• Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• Ensure that patients understand the arrival and check-in process, pre-appointment instructions and patient safety precautions and other relevant information. Emails specialty patient forms if needed.
• Obtain patients’ insurance and demographic information and ensure all obtained information is registered in EPIC.
• Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided.
• Escalate complex issues/cases to senior Dental Specialist or Supervisor/Manager for resolution. Executes approved remedy.
• Ensures that all clinic decision tree references, clinic scripts and scheduling protocols are followed appropriately to avoid errors. Must have the ability to adapt to updated scheduling protocols and expectations.
• Contribute to the team by providing support and back-up coverage.
• General faxing, filing, and mail sorting.
• Performs other related duties as assigned.

Job Qualifications

• High School Diploma or the equivalent required.
• Minimum of 2 years of relevant experience including proficiency in medical/dental terminology.
• Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations. Including the ability to maintain professional demeanor under pressure due to the high volume and urgent nature of calls.
• Excellent skills in problem assessment, using good judgment and collaborative problem solving in complex and interdisciplinary settings.
• Excellent verbal and written communication skills including interpersonal skills. Ability to communicate in a clear and concise manner and ensure understanding of information by patients and customers.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Must successfully complete systems training requirements. (add computer system requirement here)
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Hourly Rate Ranges: $23.35 - $29.43

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.