Job Summary:

The Practice Associate III (Department of Surgery) is an experienced professional with comprehensive knowledge of scheduling processes and practice operations support. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Qualifications:

• Greet patients and visitors and answer patient telephone calls.
• Review the daily and weekly schedule frequently to ensure the accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Organize surgical and/or procedure requests and schedule in EPIC. Obtain all required authorizations, coordinate/schedule diagnostic testing as ordered by physicians, and obtain all necessary documentation and all related tasks.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule post-operative and other follow-up appointments and other related tests as requested. Respond to financial information inquiries such as explanation of charges, out-of-network benefits, out-of-pocket expenses, and related activities?. Obtain prior authorizations and referrals for follow-up care as needed by the insurance plan.
• Provide general administrative support to physicians and Supervisor/Manager.
• May support Supervisor/Manager with special projects or initiatives as needed.
• Provide cross coverage as directed by Supervisor/Manager.
• Assist with training and onboarding of new staff as directed.
• Perform other related duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years relevant experience.
• Advanced knowledge of/proficiency with medical terminology.
• Proficiency or understanding of surgical/procedural scheduling processes.
• Advanced organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks, and initiatives.
• Strong customer service orientation and the ability to deliver consistent exceptional service.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and the ability to handle situations with respect, tact, and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Excellent verbal and written communication skills.
• Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, as an ability and willingness to learn new systems and programs.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in a customer service environment is preferred.
• Bilingual English/Spanish is a plus, but not required.

Hourly Rate Ranges: $27.40 - $34.13

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws. Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved