Job Summary:

The Certified Medical Assistant (CMA) will serve as a key member of the patient care team in an ambulatory setting. This position will work closely with providers across multiple specialties as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication

Job Responsibilities:

Clinical Duties

• Greet and interact with patients, visitors, vendors, and all faculty and staff.
• Prepare patients for their visit including:
  • Pre-visit organization of information required for an efficient in-office experience, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
  • Identifying patients using at least two identifiers.
  • Assisting patients as needed with walking, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc.
  • Serving as a chaperone in the exam room as requested.
  • Assisting physicians or other clinical staff with examinations, procedures, and department-specific therapies as requested.
  • Performing point-of-care tests such as urinalysis and pregnancy tests.
  • Preparing and labeling collected specimens, using printed labels from EPIC, and ensuring timely delivery of specimens to appropriate designation.
  • Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
  • Entering orders in Epic as required.
  • Assessing and anticipating physician schedules and using clinical space effectively.
  • Restocking linens, medical supplies and maintain par levels. Alert supervisor when supplies are low.
  • Notifying physicians and nurses of emergencies and performing first aid.
  • Processing, sterilizing, and organizing instruments daily.
  • Ensuring that the overall condition of the treatment room is clean and safe according to practice standards. Escalating any issues as appropriate. Ensuring inventory and adequate supply of personal protective equipment and other hygiene products in the patient treatment area. Notifying management when supplies are low and need re-stocking.
• Perform additional specialty-specific duties as assigned.
• Other duties as assigned.

Additional Front Desk Support Duties (may be up to 25% of the role)

• Collaborate with Front Desk staff to expedite the delivery of quality patient care, provide an excellent patient experience and promote patient flow. Duties include:
  • Managing and tracking the patient flow from arrival until exam room departure using an EMR system, including welcoming and informing patients of any delays.
  • Serving as a liaison between physicians and other individuals such as patients.
  • Preparing and maintaining medical charts and mailing patient correspondence.
  • Copying and mailing requests for medical records, ensuring HIPAA compliance.
  • Performing additional check-out functions such as scheduling, referrals, and additional tasks as needed for patient coordinators.
  • Answering telephone calls and taking accurate phone messages.
• Please note: In some practices and based on operational need, the CMA may be required to perform full scope of front desk duties in lieu of CMA duties (e.g., check-in, pre-registration, appointment scheduling and related follow-up).

Job Qualifications:

• High school graduate or equivalency and graduated from an accredited Medical Assistant program, plus specialized certifications as needed.
• CMA certified by a credentialing body.
• Current BLS/AED certification required.
• Must demonstrate strong organizational and problem-solving skills. Ability to perform across multi- disciplinary and/or specialties while maintaining high productivity and a professional and service- oriented demeanor.
• Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations.
• Basic proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, email systems, etc.
• Will provide coverage as requested throughout practices (multiple sites and flexible schedule).
• Associate degree or additional academic coursework preferred.
• Previous medical assisting experience in an outpatient setting preferred.
• Proficiency with OSHA standards including disposal of biohazard waste preferred.
• Multi-specialty experience in a high-volume setting preferred.
• Prior EMR experience, Epic preferred.

Hourly Rate Ranges: $21.00 - $33.17

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.