Job Summary:

The Practice Associate I (Department of Rehabilitative and Regenerative Medicine) is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, and patient interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate I is part of a team that delivers an exceptional patient experience through empathy, communication, inclusion, trust, safety, and service.

Job Responsibilities:

• Greet patients and visitors & answer telephone calls.
• Conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments. Initiate registration of new patients in Epic as needed.
• Ensure that all authorizations and pre-certifications for office visits and procedures have been obtained at time of check-in.
• Review patient’s registration and insurance for accuracy.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Coordinate and schedule appointments, procedures, and other specialty services/clinical testing.
• Organize procedure requests and schedule in Epic. Assist with authorizations, coordination/scheduling of diagnostic testing as ordered by physicians, and acquisition of all necessary documentation and all related tasks to successfully complete pre-procedure activities.
• Schedule post-procedure and other follow-up appointments and other related tests as requested. Assist with obtaining prior authorizations and referrals for follow-up care as needed by insurance plan.
• Assist with coordination of care to other specialties and appointments.
• Verify patient insurance eligibility and benefits as needed. Communicate insurance participation, financial responsibility (if applicable), and time of service policy to patient population. Escalate cases for resolution as appropriate.
• Respond to general financial information inquiries about out-of-pocket expenses, and related activities?.
• Obtain authorizations for ancillary tests as needed.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Follow end-of-day closing procedures.
• Provide general administrative support to physicians, practice, and manager as needed.
• Provide cross coverage as directed by Supervisor/Manager, including, but not limited to helping stock exam rooms, escorting patients to exam room, putting away supplies, and preparing paperwork for procedures.
• Perform other related duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 6 months’ relevant experience.
• Working knowledge/proficiency of medical terminology.
• Good organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks, and initiatives.
• Strong customer service orientation and the ability to deliver consistent exceptional service.
• Excellent verbal and written communication skills.
• Working proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.

Hourly Rate Ranges: $20.91 - $25.96

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.