Job Summary:

The Practice Associate II is responsible for the patient welcome experience functions, general administrative work, and scheduling and coordinating of surgical and in-office procedures and other specialty services in support of the day-to-day operations of practice and research patient care in the Department of OBGYN.

Job Responsibilities:

• Greet patients and visitors, answer telephone calls and coordinate & schedule appointments, procedures, and other specialty services/tests.
• Conduct pre-registration, check-in, check-out, appointments, and other related tasks.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments.
• Manage and review physician’s schedule to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
• Review patient’s registration and insurance for accuracy. Contact patients as needed to update missing information and prescreen patients.
• Assist with coordination of care to other specialties and appointments.
• Verify patient insurance eligibility and benefits as needed.
• Conduct all pre-determination, authorization, and pre-certification. Manage these processes and documentation closely to ensure no scheduling delays.
• Maintain follow up on projects/reports and inform physicians and managers of critical situations or changes.
• Perform administrative duties as it pertains to practice or specialty.
• Manage all assigned Epic work queues. Assist others with backlog or increased volume activity.
• Follow end-of-day closing procedures.
• Other duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 3 years’ experience in a medical office environment with knowledge of medical terminology and surgical scheduling is required.
• Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Candidate must demonstrate excellent verbal and written communication skills.
• Working proficiency in Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• Prior experience in Epic/EHR is preferred.
• Prior experience in an OBGYN office setting is preferred.

Hourly Rate Ranges: $24.04 - $28.77

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61^st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.