Job Summary:

The Self-Pay Collections Specialist I is responsible for follow-up work on Self Pay account balances. Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment, establish payment arrangements and/or obtain updated patient information. Representative must exhibit professional and courteous behavior at all times during communications.

Job Responsibilities:

• Expeditiously handle large volume of calls.
• Attempt to collect full payment from patient or guarantor.
• payments collected over the phone to each date of service.
• Establish payment arrangements and document terms in billing system.
• Handle customer inquiries, disputes and complaints. Escalate to supervisor or higher management.
• Obtains insurance, demographic, guarantor information and update patient profile as well as bill third party payers as appropriate.
• Perform other job duties as assigned.

Job Requirements:

• High school graduate or GED certificate is required.
• A minimum of 6 months’ experience in a physician billing or third-party payer environment.
• Candidate must demonstrate a strong customer service and patient focused orientation and the ability to communicate, adapt, and respond to complex situations. Including the ability to diffuse complex situations in a calm and professional manner.
• Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
• Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $21.63 - $26.44

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.