Job Summary:

The Practice Associate III is responsible for the patient welcome experience functions, general administrative work, and scheduling and coordinating of surgical and in-office procedures and other specialty services. This position is also a lead role that supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations of practice and research patient care in the Department of OBGYN. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication

Job Responsibilities:

• Greet patients and visitors and answer patient telephone calls.
• Coordinate and appointments, ultrasounds, surgeries, procedures and other specialty services.
• Schedule post-operative and other follow-up appointments and other related tests as requested.
• Assist with coordination of care to other specialties and appointments.
• Function as a liaison between resident, attending physician, patient, and OR, and patient with all aspects of scheduling.
• Verify patient insurance eligibility, benefits, and coordination of benefits prior to procedure date. Inform patient on fees and ensure collection of copays and payments
• Conduct all pre-determination, authorization and pre-certification.
• Conduct pre-registration, check-in, check-out, appointments and other related tasks.
• Obtain required registration and intake information from patients; verify and/or update any new insurance or other information in EPIC; obtain prior authorizations and referrals for visits and tests and verifies eligibility for services; accurately indicate arrivals, no-shows, reschedules and physician cancellations in EPIC; collect all time-of-service and past due payments.
• Manage and review physician’s schedules to ensure authorizations and pre-certifications for office visits, injections and procedures are obtained.
• Provide general administrative support to physicians and manager.
• Assist Supervisor/Manager with special projects and supervise specific tasks as determined.
• Assist with onboarding new staff.
• Serve as a first point of escalation for complex cases or scheduling issues.
• May serve as team point person as directed by Supervisor.
• Follow end-of-day closing procedures.
• Other duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years’ experience in a medical office environment with strong proficiency of medical terminology and surgical scheduling.
• Candidate must demonstrate strong customer service orientation and ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Candidate must demonstrate excellent verbal and written communication skills.
• Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in Epic/EHR is preferred.
• Prior experience in an OBGYN office setting is preferred.

Hourly Rate Ranges: $27.40 - $34.13

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws. Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved.