Job Summary:

The Practice Associate I (Department of Otolaryngology) is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, and patient interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate I is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Qualifications:

• Greet patients and visitors & answer telephone calls promptly.
• Conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments. Initiate registration of new patients in Epic as needed.
• Manage and review physician’s schedule to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
• Review patient’s registration and insurance for accuracy. Contact patients as needed to update missing information and prescreen patients.
• Assist patients with enrolling in Connect and completing pre-registration forms and questionnaires.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Coordinate and schedule appointments, procedures, and other specialty services/clinical testing.
• Function as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related imaging services.
• Ensure that patients have appropriate instructions related to their appointments.
• Verify patient insurance eligibility and benefits as needed. Communicate insurance participation, financial responsibility (if applicable), and time of service policy to patient population.
• Respond to financial information inquiries such explanation of charges, out of network benefits, out of pocket expenses, and related activities?.
• Conduct all pre-determination, authorization, and pre-certification.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type..
• Manage all assigned Epic work queues. Assist others with backlog or increased volume activity.
• Follow end-of-day closing procedures.
• Provide general administrative support to physicians, practice, and manager as needed.
• Maintain follow up on projects/reports and inform physicians and managers of critical situations or changes.
• Provide cross-coverage as directed by Supervisor/Manager.
• Perform other related duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 6 months’ relevant experience.
• Working knowledge/proficiency of medical terminology.
• Good organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks, and initiatives.
• Strong customer service orientation and the ability to deliver consistent exceptional service.
• Excellent verbal and written communication skills.
• Working proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• Prior experience in Epic is preferred.
• Bilingual in Spanish is a plus.

Hourly Rate Ranges: $20.91 - $25.96

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.