Job Summary:

The Practice Associate I is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, patient interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate I is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities:

• Greet patients and visitors, and answer telephone calls promptly.
• Review the daily and weekly schedule frequently to ensure the accuracy of the visit provider, appointment duration, patient insurance participation status, visit reason, and visit type.
• Obtain all required registration and intake information from patients, and verify/update insurance eligibility, benefits, and other information in the electronic health record (EHR).
• Collect all time-of-service and past-due payments. Settle cash drawer in the EHR.
• Prepare drafts, narratives, and other routine correspondence as appropriate. Escalate matters as appropriate.
• Prepare patient charts and file confidential medical records.
• Perform general administrative duties including managing physician schedules; mail sorting; schedule internal/external meetings; travel accommodations and itineraries.
• May assist Supervisor/Manager with special projects as needed.
• Perform other related duties as assigned.
• May rotate to other sites as needed.

Job Qualifications:

• A high school diploma or equivalency is required.
• A minimum of 6 months of relevant experience including working knowledge/proficiency of medical terminology.
• Demonstrated organizational and problem-solving skills.
• Candidate must demonstrate strong customer service orientation and excellent verbal/written communication skills.
• Working proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in EPIC is preferred.
• Bilingual in Spanish is a plus.

Hourly Rate Ranges: $20.91 - $25.96

Note: Our salary offers will fall within these ranges, taking into account experience, skill set, and other differentiating factors including education.

61st Street Service Corporation

At 61^st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefits package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.