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The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III is responsible for the patient welcome experience for the Department of Psychiatry, including collecting demographic and insurance information, scheduling appointments and procedures, and other duties necessary to provide efficient, timely services to the patients, their families, and providers. This position is an advanced role that supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations in the Department of Psychiatry.

The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

• Greet patients and visitors & answer telephone calls.
• Conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and provider cancellations in Epic.
• Manage and review providers’ schedules to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR daily.
• Coordinate and schedule appointments, procedures, and other specialty services/clinical testing as requested. Prepare requisitions as needed.
• Organize procedure requests as needed and schedule in Epic. Obtain all required authorizations, coordinate/schedule diagnostic testing as ordered by providers, obtain all necessary documentation and all related tasks to successfully complete pre-procedure activities.
• Schedule post-procedure and other follow-up appointments and other related tests as requested. Obtain prior authorizations and referrals for follow-up care as needed by insurance plan.
• Assist with coordination of care to other specialties and appointments.
• Verify patient insurance eligibility and benefits as needed. Communicate insurance participation, financial responsibility (if applicable), and time of service policy to patient population. Escalate cases for resolution as appropriate. Help identify trends.
• Discuss fees with new patients as needed. Review the daily and weekly schedule frequently. Proactively resolve issues discovered in the review with limited involvement of the patient.
• Perform administrative duties, including providing administrative support to providers, managing medical record release authorizations, assisting with billing formatting, participating in projects and/or meetings, and completing other tasks as assigned. May provide administrative backup or coverage for Administrative Coordinators or other administrative staff as needed.
• Assist with onboarding and training of new staff and help colleagues address training gaps.
• Serve as a point of escalation for complex cases or front desk issues. Determine resolution and/or escalate as appropriate.
• Serve as team point person or task monitor as directed by Supervisor.
• May provide project or program management support.
• Follow end-of-day closing procedures.
• Provide general administrative support to providers and manager.
• Follow through on projects, reports, and tasks, follow up as needed and inform providers and managers of critical situations or changes.
• Provide cross coverage as directed by Supervisor/Manager, including, but not limited to helping stock exam rooms, escorting patients to exam room, putting away supplies, and preparing paperwork for procedures.
• Perform other related duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years’ relevant experience, including in a medical office environment.
• Advanced knowledge of/proficiency with medical terminology.
• Advanced proficiency with and/or understanding of medical billing and up-to-date insurance eligibility.
• Advanced proficiency with or understanding of procedural scheduling.
• Strong service orientation and relationship management skills, including interpersonal and communication skills and ability to deliver and guide others in delivering consistent exceptional service while demonstrating tact, respect, empathy, and sensitivity.
• Strong emotional intelligence and ability to apply and assist others in learning de-escalation strategies and techniques.
• Advanced organizational and problem-solving skills, including the ability to prioritize, multitask, and manage complex cases. Ability to work independently with consistent follow-through.
• Excellent team collaboration and mentorship skills including, but not limited to, emotional intelligence, interpersonal and communication skills, empathy, and ability to lead others through new and changing situations.
• Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• Experience in Psychiatry preferred.
• Experience in Epic preferred.
• Bilingual English/Spanish a plus, but not required.

Hourly Rate Ranges: $27.40 - $35.16

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.