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The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III is responsible for the patient welcome experience functions, general administrative work, and scheduling and coordinating of surgical and in-office procedures and other specialty services. This position is also a lead role that supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations of practice and patient care in the Department of Urology. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication

Job Responsibilities:

• Organize received surgical requests and coordinate the scheduling of surgical procedures in Epic.
• Schedule post-operative and other follow-up appointments and other related tests as requested.
• Assist with obtaining medical clearance, EKG’s, and HNP.
• Function as a liaison between the resident, attending physician, patient, and the OR, and patient with all aspects of the surgical scheduling.
• Verify patient insurance eligibility, benefits, and coordination of benefits prior to the procedure date. Inform the patient on fees and ensures collection of pre-surgical and pre-procedure payment.
• Conduct all pre-determination, authorization and pre-certification.
• Obtain authorization for prescriptions, assist in processing purchase if necessary, track receipt of medication and document patient receipt and administration of medication.
• Greet patients and visitors and answer patient telephone calls.
• Conduct pre-registration, check-in, check-out, appointments and other related tasks as requested.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in EPIC; obtain prior authorizations and referrals for visits and tests and verifies eligibility for services; accurately indicate arrivals, no-shows, reschedules and physician cancellations in EPIC; collect all time-of-service and past due payments.
• Manage and review physician’s schedules to ensure all authorizations and pre-certifications for office visits, injections and procedures are obtained.
• Assists Supervisor/Manager with special projects and supervise specific tasks as determined by Manager/Supervisor.
• Assists with onboarding new staff by serving as a mentor and sharing knowledge and experience.
• Serves as a first point of escalation for complex cases or scheduling issues.
• Contribute to the team by providing support and back-up coverage as needed and directed by Manager.
• General faxing, filing, and mail sorting.
• Provide general administrative support to physicians and manager.
• Other duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years’ experience in a medical office environment with strong proficiency of medical terminology and surgical scheduling.
• Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely.
• Candidate must demonstrate excellent verbal and written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in Epic/EHR is preferred.
• Mandarin-speaking preferred.

Hourly Rate Ranges: $27.40 - $35.16

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education

61st Street Service Corporation

At 61^st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.